Shipping Policy

At Done Shops, we strive to deliver your orders quickly and securely. Please read the following shipping policy carefully before completing your purchase.

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1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping & Delivery Time

• Domestic shipping: Typically 3–7 business days.

• International shipping: Delivery times vary by destination and shipping method, usually 7–21 business days.

All delivery times are estimates and may be affected by circumstances beyond our control such as weather conditions, postal delays, customs, or public holidays.

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3. Shipping Costs

• Shipping fees are calculated at checkout based on your location, package weight, and shipping method.

• From time to time, we may offer free shipping promotions, which will be clearly announced on our website.

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4. International Customs & Taxes

• International orders may be subject to customs duties, taxes, or import fees upon arrival in your country.

• Customers are fully responsible for these charges, as Done Shops has no control over their application or value.

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5. Order Tracking

• Once your order is shipped, you will receive an email or SMS containing a tracking number.

• You can use this tracking number to monitor your order directly through the carrier’s website.

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6. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of receipt with clear photos of the package.

• If your order is lost during transit, we will work with the carrier to investigate.

• In the case of confirmed loss, we will either resend the product or issue a refund, depending on your preference.

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7. Incorrect Address or Failed Delivery

• Please ensure that your shipping address is entered correctly and completely at checkout.

• If delivery fails due to an incorrect address or repeated failed attempts:

  • The package will be returned to us.

  • Customers may request reshipment, but additional shipping fees may apply.

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8. Limitation of Liability

We are not responsible for delivery delays caused by:

• Shipping carriers.

• Customs clearance procedures.

• Circumstances beyond our control (e.g., weather, natural disasters).

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9. Contact Us

For any shipping inquiries, please contact us at:
📧 info@doneshops.com