Terms of Service

Welcome to Done Shops.
These Terms of Service ("Terms" or "Agreement") govern your use of our website www.doneshops.com mobile application, and any related services (collectively referred to as the "Service").

By using the Service, you agree to be bound by these Terms. If you do not agree to any part of them, please discontinue using our Service.

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1. General Use

The Service must be used for lawful purposes only.

We reserve the right to update or modify these Terms at any time by posting the updated version on our website. Your continued use of the Service constitutes acceptance of such changes.

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2. Eligibility

You must be 18 years or older to make purchases through Done Shops.

If you are under 18, you may only use the Service under the supervision of a parent or legal guardian.

By using the Service, you represent that all information you provide is accurate, complete, and up to date.

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3. Products and Orders

All products displayed on the website are subject to availability.

Prices or product details may change at any time without prior notice.

By placing an order, you make an offer to purchase, and we reserve the right to accept or reject any order at our discretion.

Once your order is confirmed, you will receive a confirmation email.

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4. Payments

Payments are securely processed through third-party payment service providers.

By entering your payment details, you acknowledge that you are authorized to use the specified payment method.

We are not responsible for any errors or issues caused by external payment providers.

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5. Shipping and Delivery

Delivery times are approximate estimates and may vary depending on location or circumstances.

Risk of loss or damage passes to you once the product is delivered to your address.

Shipping costs will be clearly displayed during checkout.

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6. Returns and Refunds

We accept returns within 14 days of receipt, provided that the products are unused, undamaged, and in their original packaging.

Excluded products: (personal care, underwear, and customized products) are non-returnable due to health or customization reasons.

The customer is responsible for return shipping costs (unless the product is defective or the wrong item was delivered).

Refunds will be processed through the original payment method within 7–14 business days after the returned item is received and inspected.

For more details, please review our Return Policy.

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7. User Accounts

You may be required to create an account to access certain features.

You are responsible for maintaining the confidentiality of your login details.

Done Shops is not liable for unauthorized access resulting from your failure to protect your account credentials.

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8. Intellectual Property

All content (texts, images, designs, logos, product descriptions) is owned by or licensed to Done Shops.

No part of the Service may be copied, reproduced, or distributed without prior written consent.

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9. Prohibited Activities

You may not:

• Use the Service for unlawful or fraudulent purposes.

• Attempt to hack or disrupt the website or its systems.

• Collect user data through automated means (Bots or Scrapers) without permission.

• Post harmful, abusive, or misleading content on our platforms.

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10. Limitation of Liability

Done Shops shall not be liable for any indirect or consequential damages arising from the use of the Service.

Our maximum liability is limited to the amount you paid for the disputed product.

Nothing in these Terms excludes or limits our liability for gross negligence, fraud, death, or personal injury.

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11. Third-Party Services

The Service may contain links or integrations with third-party websites/services.

We are not responsible for the privacy policies or practices of such third parties, and you should review their terms independently.

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12. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how your data is collected, used, and protected.

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13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Jordan (unless otherwise specified in the country of purchase or delivery).

In the event of a dispute, the courts of Amman, Jordan shall have exclusive jurisdiction.

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14. Contact Us

For inquiries regarding these Terms, please contact us at:
📧 info@doneshops.com